Cameron School of Business at UNCW

The Ultimate Professional Development Cheat Sheet for Organizations

Posted by Swain Center on Jun 22, 2018 8:01:00 AM

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Topics: professional development, SWAIN Center

Making an Experience Memorable - Tourism in Wilmington

Posted by Cameron School of Business on Jun 8, 2018 7:35:12 AM

Photo credit: Bradley Pearce/UNCW

Guest Blogger: Dr. Mark Pelletier, Assistant Professor of Marketing, Cameron School of Business (this post originally appeared on WilmingtonBiz.com Insights blog on June 1, 2018).

In celebration of the newly-designated Travel and Tourism Week, North Carolina Governor Roy Cooper stated that the travel and tourism industry supported over 225,000 jobs in the state and visitors to the state spent more than $23.9 billion in 2017.
 
With this positive tourism-based economic news from the governor and the inaugural Travel and Tourism Week, it is a prudent time to ask the questions, What exactly makes for a successful and highly memorable tourism experience? What makes tourists go back to a tourist destination year after year?
 
These are questions that I looked to examine in my research. I wanted to ask, What makes one purchased experience more memorable than another? 
 
Purchases of tourism experiences – like beach vacations, music festivals or theme park visits – are very different than purchases of tangible products or perishable services. With a traditional product, one can touch it to get a sense of its quality and judge its utility on how well the product does its intended job. With a service, like a haircut or a carwash, one can generally see the outcome and decide how well the service was performed.
 
After a tourism experience, however, all one has to judge its effectiveness is the strength of the memories stemming from and the sensations felt during the experience.
 
So what factors make for a memorable tourism experience? After surveying over 2,000 experience-goers, five primary contributors to experiential purchase quality were identified.
 
These five factors were:

  • The amount of fun and enjoyment felt during the experience
  • The quality of the physical environment where the experience took place
  • The level of uniqueness of the experience
  • The ability of the experience to take you away from your everyday stress
  • The degree to which you felt a similarity with others going through the experience with you
These results suggest that some specific factors creating a memorable experience can be readily controlled by tourism-based firms.  Obviously, the physical environment, such as a hotel room or lobby, is a factor that is substantially under the firm's control.
 
Other factors, however, are more difficult to influence. For example, other tourists can have a considerable impact on the quality of the experience. Think of watching a UNCW basketball game in an arena surrounded by angry people cheering against your team or wanting a relaxing beach vacation but being surrounded by annoying beach-goers playing loud music.
 
How can a tourism-based business control these more variable factors? Some savvy experiential-based businesses already do. Several sports stadiums have family-only sections where excessive drinking and harsh language are not allowed. Certain movie theaters have started child-friendly screenings, in which crying babies are not seen as a distraction, but rather the norm. The key for tourism firms is understanding how important these factors can be in creating positive memories for consumers.
 
And make no mistake, tourism firms should be actively trying to create these positive memories, as they can lead to extremely positive results. Highly-memorable tourism experiences lead to the consumer not only wanting to return but also aggressively trying to get others to visit the same location. Equally as important, consumers will be less focused on price when it comes time for the return visit and may be willing to pay more than before.
 
So, as we celebrate the increased level of tourism in our state and city, let's focus on making the best possible tourism experiences for our visitors. If we do that, we can expect Wilmington to be a thriving tourist destination for years to come. 
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Topics: marketing, wilmington, customer delight, mark pelletier

"Unfriending" Happens

Posted by Cameron School of Business on May 11, 2018 8:41:24 AM
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Topics: Cameron Faculty, Management Information Systems, Social media marketing, communication

Featured Alumnus: Brent Boswell

Posted by Cameron School of Business on May 1, 2018 11:40:00 AM

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Topics: Alumni, Management

The Time is Now to Start Looking for a Summer UNCW Intern

Posted by Cameron School of Business on Apr 27, 2018 9:34:00 AM

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Topics: Internships, interns

We Are UNCW: Mark Pelletier

Posted by Cameron School of Business on Apr 24, 2018 11:51:00 AM

This employee profile is from UNCW’s ‘We Are UNCW’ series and was posted on March 20, 2018.

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Topics: Cameron Faculty, marketing, We Are UNCW

The Value Of Project Management

Posted by Cameron School of Business on Apr 20, 2018 9:04:00 AM

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Topics: Project Management, SWAIN Center, Supply Chain Management

Noah Miyazaki Wins 2018 Business Plan Competition

Posted by Cameron School of Business on Apr 19, 2018 6:08:00 PM

The Twelfth Annual Business Plan Competition, open to Cameron School of Business seniors in the Entrepreneurship and Business Development concentration, was held on April 13th. Thirty-six students submitted comprehensive business plans accompanied by oral presentations for their EBD 490 (Business Development and Commercializationcourse. Each year, Dr. Steve Harper, professor of EBD 490, invites four students from the class to compete.

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Topics: Entrepreneurship, Management, business plan

Senior Victoria Waldman Wins Prestigious Research Award

Posted by Cameron School of Business on Apr 17, 2018 9:32:00 AM

On February 16, 2018, CSB senior Victoria Waldman’s research paper, titled “Relationship between Returns and Volatility to Policies of U.S. Presidential Election Cycles,” was selected from over a dozen submissions from universities around the country as Best Undergraduate Paper at the Academy of Economics and Finance Convention in Houston, TX.

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Topics: Cameron School of Business, finance

Featured Seahawk: Sydney Payne '18 - Wacky, but Authentic

Posted by Cameron School of Business on Apr 13, 2018 7:56:00 AM

Guest Blogger: Sydney Payne, CSB BSBA – Marketing/Professional Sales concentration ’18; Sydney was our “Featured Seahawk” for the week of March 19, 2018.

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Topics: marketing, Sales, Featured Seahawk

Cameron School of Business at UNCW

UNCW was established as Wilmington College in 1947. The Department of Business and Economics became the Cameron School of Business in 1979. Focused on the transformation of today’s business world from the industrial age into the information age, business education at the Cameron School of Business is focused on the technical, analytical and interpersonal skills students will need to lead this fundamental change in the business world through the 21st century.

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  • Stories of our students, both past and present
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