Guest Blogger: Dr. Andrew Woolum, Assistant Professor of Management, Cameron School of Business (This post originally appeared on WilmingtonBiz.com Insights blog on May 15, 2018.)
Rudeness in the workplace has gained a great deal of attention in the last 10 years from both business leaders and academics.
Described as “low-intensity, deviant behavior with ambiguous intent to harm,” researchers have estimated that 98 percent of American workers have experienced rudeness at work, with 50 percent of workers experiencing rudeness at least weekly.