Cameron School of Business at UNCW

Making an Experience Memorable - Tourism in Wilmington

Posted by Cameron School of Business on Jun 8, 2018 7:35:12 AM

Photo credit: Bradley Pearce/UNCW

Guest Blogger: Dr. Mark Pelletier, Assistant Professor of Marketing, Cameron School of Business (this post originally appeared on WilmingtonBiz.com Insights blog on June 1, 2018).

In celebration of the newly-designated Travel and Tourism Week, North Carolina Governor Roy Cooper stated that the travel and tourism industry supported over 225,000 jobs in the state and visitors to the state spent more than $23.9 billion in 2017.
 
With this positive tourism-based economic news from the governor and the inaugural Travel and Tourism Week, it is a prudent time to ask the questions, What exactly makes for a successful and highly memorable tourism experience? What makes tourists go back to a tourist destination year after year?
 
These are questions that I looked to examine in my research. I wanted to ask, What makes one purchased experience more memorable than another? 
 
Purchases of tourism experiences – like beach vacations, music festivals or theme park visits – are very different than purchases of tangible products or perishable services. With a traditional product, one can touch it to get a sense of its quality and judge its utility on how well the product does its intended job. With a service, like a haircut or a carwash, one can generally see the outcome and decide how well the service was performed.
 
After a tourism experience, however, all one has to judge its effectiveness is the strength of the memories stemming from and the sensations felt during the experience.
 
So what factors make for a memorable tourism experience? After surveying over 2,000 experience-goers, five primary contributors to experiential purchase quality were identified.
 
These five factors were:

  • The amount of fun and enjoyment felt during the experience
  • The quality of the physical environment where the experience took place
  • The level of uniqueness of the experience
  • The ability of the experience to take you away from your everyday stress
  • The degree to which you felt a similarity with others going through the experience with you
These results suggest that some specific factors creating a memorable experience can be readily controlled by tourism-based firms.  Obviously, the physical environment, such as a hotel room or lobby, is a factor that is substantially under the firm's control.
 
Other factors, however, are more difficult to influence. For example, other tourists can have a considerable impact on the quality of the experience. Think of watching a UNCW basketball game in an arena surrounded by angry people cheering against your team or wanting a relaxing beach vacation but being surrounded by annoying beach-goers playing loud music.
 
How can a tourism-based business control these more variable factors? Some savvy experiential-based businesses already do. Several sports stadiums have family-only sections where excessive drinking and harsh language are not allowed. Certain movie theaters have started child-friendly screenings, in which crying babies are not seen as a distraction, but rather the norm. The key for tourism firms is understanding how important these factors can be in creating positive memories for consumers.
 
And make no mistake, tourism firms should be actively trying to create these positive memories, as they can lead to extremely positive results. Highly-memorable tourism experiences lead to the consumer not only wanting to return but also aggressively trying to get others to visit the same location. Equally as important, consumers will be less focused on price when it comes time for the return visit and may be willing to pay more than before.
 
So, as we celebrate the increased level of tourism in our state and city, let's focus on making the best possible tourism experiences for our visitors. If we do that, we can expect Wilmington to be a thriving tourist destination for years to come. 
Read More

Topics: marketing, wilmington, customer delight, mark pelletier

We Are UNCW: Mark Pelletier

Posted by Cameron School of Business on Apr 24, 2018 11:51:00 AM

This employee profile is from UNCW’s ‘We Are UNCW’ series and was posted on March 20, 2018.

Read More

Topics: Cameron Faculty, marketing, We Are UNCW

Featured Seahawk: Sydney Payne '18 - Wacky, but Authentic

Posted by Cameron School of Business on Apr 13, 2018 7:56:00 AM

Guest Blogger: Sydney Payne, CSB BSBA – Marketing/Professional Sales concentration ’18; Sydney was our “Featured Seahawk” for the week of March 19, 2018.

Read More

Topics: marketing, Sales, Featured Seahawk

Customer Delight (Not Satisfaction) Is Key To Bottom Line

Posted by Cameron School of Business on Jul 6, 2017 4:16:30 PM

Read More

Topics: Customer Relations, marketing, SWAIN, SWAIN Center

Prague + Toy Shop + Internship = Best Summer Ever.

Posted by Cameron School of Business on Mar 17, 2017 11:31:58 AM

March 2017 Editor's Note: This post was originally published in October 2016 and has been updated for accuracy and comprehensiveness.

************

Guest Blogger: Taylor Pfyffer, Cameron School of Business, Marketing - Professional Selling Concentration, Class of 2017

It all started with the Cameron School of Business Spring Break Prague Consulting Project. Upon joining the consulting team, I joined the others in diving head first into our analysis and recommendations for our client company, Hamleys.

Read More

Topics: International, internship, Internships, marketing, prague, professional selling, Student Stories

Do you know about CEN?

Posted by Cameron School of Business on Mar 17, 2017 11:25:07 AM

March 2017 Editor's Note: This post was originally published in September 2016.

************

Guest Blogger: Esther Baldo Andres, CSB '17, Marketing Strategy & International Business

I am a TABSA student from Spain, and I am currently working to receive a dual degree from the Cameron School of Business at UNCW and my home university, Universidad de Valencia, in Marketing Strategy and International Business. Participating in the Cameron Executive Network (CEN) Program has been one of the best things I have done during my time at UNCW. My mentor has been extremely helpful in explaining the job search process in the US. She started by identifying my skills and capabilities as well as areas of improvement to better my position myself in the business world. She coached me in resume and cover letter writing as well as in internship search and interview skills. Due to her help I was able to get an internship in a tech company in Spain. We will continue to work this year to get an internship in the US.

Read More

Topics: Cameron Executive Network, Cameron School of Business, cen, International, International Business, marketing, Student Stories

Intern Adventure Begins

Posted by Cameron School of Business on Aug 31, 2016 7:21:30 AM

March 2017 Editor's Note: This post was originally published in August 2016 and has been updated for accuracy and comprehensiveness.

************

Guest Blogger: Julia Ormond, CEN Mentee, Cameron School of Business – Marketing Strategy; Theater Performance

Read More

Topics: business, Cameron Executive Network, cen, CSB, International, Internships, marketing, professional selling, Social media marketing, Student Stories

Cameron School of Business at UNCW

UNCW was established as Wilmington College in 1947. The Department of Business and Economics became the Cameron School of Business in 1979. Focused on the transformation of today’s business world from the industrial age into the information age, business education at the Cameron School of Business is focused on the technical, analytical and interpersonal skills students will need to lead this fundamental change in the business world through the 21st century.

On our blog, you will find:

  • Stories of our students, both past and present
  • Highlights of our impressive faculty and staff members
  • Exciting ties to the community
  • Business tips and insights on both a local and international scale
For more information, visit our site or reach out to us!

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all